Your organisation previously responded to the ‘P3C-OCT’ or “Person Centred Coordinated Care (P3C) - Organisational Change Tool (OCT)”. This site provides feedback to your organisation from the P3C-OCT. The goal is to help you understand what you are doing to implement P3C, what others are doing, and how you can continue to improve P3C within your organisation.

Using the sidebar (to the left) you can view:

• OCT Summary: A summary of your scores compared to other organisations

• Question by Question: Your scores in comparison to other organisations for each question

• Domain Dashboard: Your P3C domain scores, again in comparison to other organisations

• Full Results: A full in-depth view of how all the organisations responded, as well as your responses for comparison.

When viewing graphical data, your score (along the x-axis) is indicated by the red bar, while other practices are indicated by the blue bars. The height of each bar shows the number of practices with that score. Keep in mind that the graphs are for indicative purposes only, and are intended as an at-a-glance indicator as to your strengths and weaknesses although often the worse performing areas will be factors outside your control.

When viewing graphical data, your score (along the x-axis) is indicated by the red bar, while other practices are indicated by the blue bars. The height of each bar shows the number of practices with that score. Keep in mind that the graphs are for indicative purposes only, and are intended as an at-a-glance indicator as to your strengths and weaknesses although often the worse performing areas will be factors outside your control.

The maximum score for each question is 20 - however this goal may not be attainable (or even desirable). It is important to remember that a low relative score does not necessarily indicate poor performance for person centred care and may be related to factors beyond the control of your organisation.

Person Centred Coordinated Care (“P3C”) is our framework for understanding new models of care, which we define as ‘care that is guided by and organised effectively around the needs and preferences of individuals with complex needs’. We are a collaboration of academics and key stakeholders in the South West, consisting of our team at Plymouth University (Primary Care), the Peninsula CLAHRC and the Academic Health Science Network. We have designed a suite of survey tools, aimed to support organisations implement and measure P3C. These tools include questionnaires for both patients and practitioners, in addition to the P3C-OCT - a survey aimed at understanding what organisations are doing to implement P3C.

• Your responses are presented in relation to aggregated results from other practices in the SPQS scheme. We believe that presenting the choices that other organisations have made will help facilitate further improvements in P3C.

• These results are purely for feedback, facilitation and learning. They will not be used for auditing and benchmarking purposes, and will not be shared with anyone else without prior consent.

• Scores on the P3C-OCT are given out of a total of 20 points for each question.

• All of the 29 main questions of the OCT are weighted equally, and points are allocated equally for: objective activities (e.g. processes you stated you were doing to deliver P3C) (10 points) subjective responses (e.g. how well you thought these were working) (10 points)

• A score of 20 is the theoretical maximum. Such as score is probably not attainable (or desirable), and could only be achieved with: full P3C activity (as measured by the P3C-OCT) all activities subjectively rated as “working very well”

• A low relative score does not necessarily indicate poor performance for person centred care - instead, it suggests that other organisations responded more positively to the P3C-OCT, which is likely to be related to factors such as organisational size and structure

The P3C-OCT was developed through the work of our team, where we have identified a need for a tangible set of practitioner actions and organisational processes aimed at improving the delivery of person centred coordinated care. To identify these actions/processes, we first conducted a critical examination of current policy, key literature and NHS guidelines(including the National Voices ‘I’ statements and House of Care)The result was the P3C-OCT - an evidence based measure of progress towards delivering P3C from an organisational perspective. It provides a wealth of data that can be used for a variety of reasons. It aims to facilitate a dialogue between the various parties that are implementing P3C:

• Feedback to organisations: to help them understand what they are doing to deliver P3C, and what they can do to improve it. The P3C-OCT dashboard provides this feedback. Not only does it reveal what you are doing to implement P3C, but it also acts a dialogue between your organisation and others. It lets you see what others are doing to implement P3C, and whether they think it is working. In this way, it can help you determine what might be the next steps for you to further implement P3C in your organisation.

• Feedback to patients and front-line staff: to help patients and staff understand the changes that organisations are making to achieve P3C.

• Feedback to researchers: to help us understand how we can improve P3C, by learning what organisations are doing to successfully implement P3C. We can use this information to refine our knowledge of P3C based on real-world evidence.

• Feedback to healthcare managers and commissioners: to help them understand how they can facilitate the movement towards P3C. Often, the barriers to implementing P3C are systemic and beyond the control of front-line services. This tool is essential for us to gather this evidence, understand exactly what the problems are, and enhance the dialogue between services, service providers, and research. Your P3C-OCT data for this study are purely for feedback, facilitation and evaluation. They will not be used for auditing and benchmarking purposes, and your individual results will not be shared with anyone else without prior consent